Aerial Moon Lyra Hoop
Description
Materials
What includes
Installation Instructions
Our Guarantee/Promise
Shipping
Customer Reviews
My items was missing a spanset. Also, there was some slight cosmetic damage. I reached out to the company but didn't hear back.
Hello Danielle! Thank you for waiting. We received your email over the weekened, but we take the weekends off work & respond to emails/messages with in 24 hours (business days).
We are so sorry about the costmice damage and the missing spanset. We have forwarded this to the warehouse to investigate and will solve this asap!
Edit: Originally I had 3 stars for the reasons below:
The shipping process was not ideal. My package arrived with everything hanging out of the bottom and missing items.
My moon was also scuffed up, which is really unfortunate (after reaching out, I learned that it’s just cosmetic damage.. but still)
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But ever since I had these problems customer service helped me through it.
So Customer service gets a 10/10. I immediately contacted customer service with photos and concerns of my package. They were extremely quick to respond and empathic towards the situation and contacted manufacture to ask about the safety of the equipment after the way it was shipped. They also contacted fedex to make a claim about how terrible and unacceptable the shipping was.
My missing items were delivered to me quickly, with appropriate packaging. And cosmetic damage was refunded.
The product itself is very sturdy and works exactly as described.
20