Return and Exchanges Policy

We want you to be happy with your new product. If you are not satisfied with your Uplift Active purchase, you can return it for a replacement or refund in new condition within 30 days of delivery.

Start a Return here

Please note the following about our policy:

  • All items must have been purchased directly from

  • All items must be in new condition in their original packaging, with no signs of use, damage, soil, or wear

  • Items returned outside the 30-day return period are not eligible for a refund.

  • The buyer is responsible for return shipping costs and package insurance if desired (Uplift active is not responsible for returns lost in transit).

  • The following items can not be returned/ refunded: Uplift’s Package Protection, Uplift Gift Cards.

Defective items:

  • Items received with a manufacturer’s defect must be reported within 14 days of delivery. Uplift will review the case and after approval, a refund or replacement, will be offered. Please do not use items with signs of wear and tear.

Missing or Incorrect Items:

  • Missing or incorrect items must be reported within 14 days of delivery. Uplift will generate a prepaid return label for the client and issue a refund or mail the correct item (when available) to the client.

Problems with delivery:

  • If an order cannot be delivered (ie, due to an incorrect address or you are unable to provide a signature), please contact us right away before the package is returned to the sender to avoid additional shipping fees.
  • If you no longer wish to receive a package, please contact us right away. Do not refuse a package as you will be liable for return shipping and carrier fees.

Order Changes and Cancellation:

  • After an order has been placed online, it may not be canceled or changed - our warehouse starts cutting and preparing orders for shipment right away.
  • Uplift does not apply price adjustments or coupons after an order has been placed.


  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and a credit will automatically be applied to the original method of payment used at checkout. Please allow approximately 7-10 business days to process after return is received.
  • Please note: Shipping costs are non-refundable and will be deducted from the refund.

Uplift Active reserves the right to refuse a return or exchange that does not meet the company’s return and exchange guidelines detailed above.

If you have any questions or concerns please contact us at we are here to help.

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Our equipment is top quality, independently engineer load tested and certified, and comes with a 1-Year Warranty. It's built to last for many, many years!


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