$10.00 USD
When you place an order with Uplift's Package Protection, we'll have your back. If your package is impacted by damage, loss, or theft from shipment delivery, you can easily get a replacement.
Upon approval, new items are shipped immediately, at no cost to you. All you have to do is email us at hello@upliftactive.com with your order number or your email address, and we'll verify if you ordered 'Package Protection' at the time of purchase.
Note: When replacing an order with Package Protection, we'll cover the subtotal of the order, shipping costs, and taxes. We will not pay custom/duty fees. See below for a breakdown of what our Package Protection will cover.
Packages presumed to be lost
Order stuck in customs
Order issue filed too soon
Delivered but missing package
At our discretion, we may require a police report when your package is marked as delivered.
**Order issues for packages marked "delivered" yet not received are considered by us as stolen and must be filed 5 days after "delivery date" but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.
Delivered to wrong address
Damaged items
Input wrong address
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