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Uplift Active

Package Protection from Damage, Loss & Theft (Hammock, Silk, Bungee, Hoop)



100% No-risk - easy returns

When you place an order with Uplift's Package Protection, we'll have your back. If your package is impacted by damage, loss, or theft from shipment delivery, you can easily get a replacement.

Upon approval, new items are shipped immediately, at no cost to you. All you have to do is email us at hello@upliftactive.com with your order number or your email address, and we'll verify if you ordered 'Package Protection' at the time of purchase.

Note: When replacing an order with Package Protection, we'll cover the subtotal of the order, shipping costs, and taxes. We will not pay custom/duty fees. See below for a breakdown of what our Package Protection will cover.

Lost Item Policies

Packages presumed to be lost

  • Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7 day domestic shipment timeline applies) and within 30 days from the last checkpoint.

Order stuck in customs

  • We cannot cover when a customer’s order is stuck in international borders/customs.
  • The customer’s next step is to pay the customs fees in order to receive the package.

Order issue filed too soon

  • If the customer is filing an order issue the same day that the package was marked as delivered, at our discretion we may ask you to wait 5 business days. Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit

Stolen Item Policies

Delivered but missing package

At our discretion, we may require a police report when your package is marked as delivered. 

**Order issues for packages marked "delivered" yet not received are considered by us as stolen and must be filed 5 days after "delivery date" but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.

Delivered to wrong address

  • If the customer input the correct address at checkout and the package was delivered to the wrong address, we'll considers this as stolen and we will replace the order on behalf of the customer.

Damaged Item Policies

Damaged items

  • A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.

  • Our package protection does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. At our discretion, we may offer a 15-30% refund depending on the severity of the cosmetic damage.

  • We require further evidence of the customer’s damaged item (i.e. more photos, videos, etc.).

General Policies

Input wrong address

  • If the customer entered the wrong address at the time of order, the Package Protection does not cover this.
Customer Reviews
4.8 Based on 4 Reviews
5 ★
75% 
3
4 ★
25% 
1
3 ★
0% 
0
2 ★
0% 
0
1 ★
0% 
0
Customer Photos
Write a Review Ask a Question

Thank you for submitting a review!

Your input is very much appreciated. Share it with your friends so they can enjoy it too!

Filter Reviews:
    LL
    06/21/2023
    Lydia L.
    United States United States

    Amazing Aerial Silk

    Silk and hardware are durable! Love using my hammock after a day of work or to chill on the weekends. I also use it to practice teaching aerial yoga!

    Uplift Active Package Protection from Damage, Loss & Theft (Hammock, Silk, Bungee, Hoop) Review
    06/21/2023

    Uplift Active

    Hello Lydia, Thank you for your feedback! We are happy to hear that you are loving your hammock!:) Happy Soaring! Uplift Active Team

    KE
    06/18/2023
    Kimberly E.
    United States United States

    Overall I like the bungee but mine was missing a quick release clamp at bottom

    06/19/2023

    Uplift Active

    Hello Kimberly, Thank you for your feedback! If you email us at hello@upliftactive.com with the photo of the bungee cord that is missing the quick link, we are happy to work on getting this replaced for you:) Kind Regards, Uplift Active Team

    KB
    09/29/2022
    Karyn B.
    United States United States

    Love My Yoga Hammock

    I had been taking classes for 2 years prior to the pandemic and miss the hammock experience. Now I am back to my former enjoyment with my hammock and YouTube.

    Uplift Active Package Protection from Damage, Loss & Theft (Hammock, Silk, Bungee, Hoop) Review
    MV
    04/24/2022
    Mellisa V.
    United States United States

    Yoga

    It's still a learning process but it is wonderful so far!

    Customer Reviews
    4.8 Based on 4 Reviews
    5 ★
    75% 
    3
    4 ★
    25% 
    1
    3 ★
    0% 
    0
    2 ★
    0% 
    0
    1 ★
    0% 
    0
    Customer Photos
    Write a Review Ask a Question

    Thank you for submitting a review!

    Your input is very much appreciated. Share it with your friends so they can enjoy it too!

    Filter Reviews:
      LL
      06/21/2023
      Lydia L.
      United States United States

      Amazing Aerial Silk

      Silk and hardware are durable! Love using my hammock after a day of work or to chill on the weekends. I also use it to practice teaching aerial yoga!

      Uplift Active Package Protection from Damage, Loss & Theft (Hammock, Silk, Bungee, Hoop) Review
      06/21/2023

      Uplift Active

      Hello Lydia, Thank you for your feedback! We are happy to hear that you are loving your hammock!:) Happy Soaring! Uplift Active Team

      KE
      06/18/2023
      Kimberly E.
      United States United States

      Overall I like the bungee but mine was missing a quick release clamp at bottom

      06/19/2023

      Uplift Active

      Hello Kimberly, Thank you for your feedback! If you email us at hello@upliftactive.com with the photo of the bungee cord that is missing the quick link, we are happy to work on getting this replaced for you:) Kind Regards, Uplift Active Team

      KB
      09/29/2022
      Karyn B.
      United States United States

      Love My Yoga Hammock

      I had been taking classes for 2 years prior to the pandemic and miss the hammock experience. Now I am back to my former enjoyment with my hammock and YouTube.

      Uplift Active Package Protection from Damage, Loss & Theft (Hammock, Silk, Bungee, Hoop) Review
      MV
      04/24/2022
      Mellisa V.
      United States United States

      Yoga

      It's still a learning process but it is wonderful so far!

      STUDIO QUALITY

      Our equipment is top quality, independently engineer load tested and certified, and comes with a 1-Year Warranty. It's built to last for many, many years!

      FAST AND INTERNATIONAL SHIPPING

      We can ship to almost every corner of the world! Plus, it's fast. We work with the best supply chains to get you your order as quickly as possible!

      EXPERT HELP

      From finding the right gear for your space, to providing the best tips on how to use it, our aerial equipment experts are here to help. We also provide training tutorials to help in your journey!